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FAQs

FAQs

5 Questions to Ask before Choosing a Cremation Provider

5 Questions to Ask before Choosing a Cremation Provider

- Do you own your crematory?
Yes we do. We own and operate a state-of-the-art crematory, according to all state and Federal regulations. People who wish to inspect our facilities, or who just want to say “good-bye” to their loved one, are warmly welcome.

- How can I be sure that my funds will be safe?
Your money is placed into state-required trust fund, then held and invested according to state law for future need. Trust fund report ae filed with the California Department of Consumer Affairs.

- What if we move?
If you move within California, the policy will be honored by one of our eight offices. No additional charges will be incurred if you live within a 75 mile radius of your local office. If you move out of state, you should add Worldwide Coverage to you policy. With this coverage, we will take care of you, wherever the death may occur. There will be no additional cremation charges for your survivors.

- Do you offer monthly payments? How much interest do you charge?
Yes, we offer two plans with monthly payment options, each with 0% interest.

- How long has your company been in business?
We want you to be wary of providers who focus on the number of years of experience. What you really want to know is will they be there when you need them. We’re pleased to share that the Neptune Society has a 37-year track record of proven service.

What is the difference between Neptune and Nautilus?

What is the difference between Neptune and Nautilus?

Neptune Society®, Neptune Society of Northern California and the Trident Society® are subsidiaries of SCI (Service Corporation International) based in Houston, Texas. SCI is a publicly listed, Wall Street Corporation, where shareholder profits come first.

The Neptune Society of Central California, with offices located in San Jose, Fresno, Modesto and Bakersfield California is not affiliated with the SCI group. These Neptune Society locations are independently owned and in no way connected with the Neptune® / Trident®; policies, procedures, management, financials, sales, or facilities.

Neptune Society of Central California operates under a “concurrent use” agreement. We operate independently where no royalties or fees are paid up to a governing body. The concurrent use agreement allows us to use the name Neptune Society of Central California only in Santa Clara, Santa Cruz, San Benito and Monterey Counties. In Central California, we cover; Kern, Stanislaus, Tuolumne, Fresno, Tulare, Kings, Madera, Mariposa and Merced Counties. In Southern California, The Neptune Society of Orange County has an agreement that covers Orange County.

In 1980, The Nautilus Society was founded as a subsidiary of the Neptune Society of Central California and shares the same ownership. Nautilus Society has offices in Sacramento, Oakland and Los Angeles.

What makes Neptune Society Different?

What makes Neptune Society Different?

We know we're different, and we want you to know why:

- We provide a 100% Service Guarantee.If we ever fail to live up to expectations, we'll make things right, or refund that portion of the service.
- We adhere to, or exceed, industry standards and guidelines for accurate identification of the cremated remains.
- We have trained knowledgeable and courteous staff to guide you through the process.
- We allow -and welcome - inspection of our facilities.
- We use modern state-of-the-art equipment.
- We own our equipment and facilities.
- We have a proven reputation with more than 37 years in business, and we'll be here when you need us. Guaranteed.
- We are members, in excellent standing, with the Better Business Bureau.
- We cremate only one person at a time, in strict accordance with our own ethical policies and government regulation.
- We cremate only human remains in our crematory, and offer no pet cremation services.
- We are licensed, and regularly inspected, by the Department of Consumer Affairs.
- We are local family-owned business, which means we do not answer to corporate stockholders looking for higher sales and profits.
- We offer 0% financing with easy monthly payment options.
- We offer coverage anywhere in the world.
- We have a straightforward approach, with no up-selling and no hidden costs.

How does your plan work?

How does your plan work?

Each enrollee is provided with an Emergency Alert Card which provides 24-hour contact information for Neptune Society. After a death has occurred, the following steps will take place:

- The surviving family, friends or authority calls Neptune Society’s toll-free number.
- Neptune Society removes the body from the home, hospital or other location.
- The body is placed in a cremation container.
- Neptune Society staff prepares death certificate, disposition permit, and other necessary records while consulting with the family.
- Neptune Society takes death certificate to doctor to obtain official records of cause of death and files paperwork with the State of California and the County Health Department.
- Cremation usually occurs several days after death.
- Cremated remains are taken to the Neptune Society office in an appropriate urn for scattering at sea, release to the family or designated person, or scattering in a cemetery garden.

Aside from cremation, do you offer other services?

Aside from cremation, do you offer other services?

Nautulis Society owns two beautifully-appointed motor yachts. They are clean, comfortable and safe. One is located in Berkeley, California, and the other is located in Newport Beach. Both boats are available for private boat memorial services. For more information and availability, call :

Northern California
(800) 824-4498


ORCA III

The ORCA III is a 62 foot motor yacht which can accommodate up to 42 guests for private and group memorial services on the San Francisco Bay. The boat and crew are U.S. Coast Guard certified. The Orca III is berthed in the Berkeley Marina.

Scattering ashes of a loved one can be a beautiful and memorable way to celebrate their life. The calm waters and gorgeous view at our scattering location in the San Francisco Bay provide a meaningful backdrop for saying goodbye.

Multi Family Sea-Scatter (not available for pre-pay) $595.00
Up to six family members/friends may accompany the urn to the scattering waters. There will be other families onboard, each family will take turns scattering. Only one multi family trip will be scheduled each month. Call 510-568-5400 for availability.

Private Memorial At Sea (not available for pre-pay) $1,095.00
The Orca III can be chartered privately and can accommodate up to 42 family members/friends for a private memorial service on the San Francisco Bay. Dates and availability are open to accommodate your schedule.

There will not be other families onboard for private charter.

The physical address is:
K Dock.
201 University Ave.
Berkeley, CA 94710
(510) 568-5400


San Francisco boat memorial service

Southern California
(800) 225-1601


ORCA TOO

The ORCA TOO is a 65 foot luxury motor yacht which can accommodate up to 40 guests for private and group memorial services on just outside the Newport Beach Harbor. The boat and crew are U.S. Coast Guard certified. The Orca TOO is berthed in front of the Bluewater Grill, on the Lido Peninsula in Newport Beach, CA

Scattering ashes of a loved one can be a beautiful and memorable way to celebrate their life. The calm waters and gorgeous views at our scattering location off the Newport Coast provides a meaningful backdrop for saying goodbye.

Multi Family Sea-Scatter (not available for pre-pay) $595.00
Up to six family members/friends may accompany the urn to the scattering waters. There will be up to 6 other families onboard, each family will take turns scattering. Only one multi family trip will be scheduled each month. Call (949) 646-7431 for availability.

Private Memorial At Sea (not available for pre-pay)
The Orca TOO can be chartered privately and can accommodate up to 40 guests for a private memorial service off the Newport coast. Dates and availability are open to accommodate your schedule.

There will not be other families onboard for private charter.

Prices include Newport City trip permit fees and required passenger dock loading fees. Cost of clergy (not required) is not included.
1–6 Passengers / Guests - $995.00
7-24 Passengers / Guests - $1,495.00
25-40 Passengers / Guests - $1,695.00

The physical address is: Slip A
630 Lido Park Drive
Newport Beach, CA 92663
(949) 646-7431


Bluewater Grill

What assurance is there that my survivors will receive my ashes?

What assurance is there that my survivors will receive my ashes?

The Neptune Society adheres to the strictest identification guidelines in the industry, in order to minimize the chance of human error. To reassure our clients, the entire cremation process is monitored by closed circuit video. Additionally, a numbered metal disc is assigned to the deceased and accompanies the body throughout the cremation process. The disc stays with the ashes as they are placed in a temporary container, awaiting final disposition by Neptune Society or the family.

I am already registered with the Neptune Society and need to update my information. What should I do?

I am already registered with the Neptune Society and need to update my information. What should I do?

Contact the location closest to where you registered. Our Neptune Society professionals will assist you in updating your information.

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Neptune Society of Orange County FD#1305
Phone: (949) 646-7431 | (800) 225-1601
758 W. 19th St., Costa Mesa, CA 92627

 

 

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